Adobe Apps Install - Acrobat or Creative Cloud

  1. Submit your request for Adobe Acrobat Pro or Creative Cloud by using the link below. https://uthscsa.teamdynamix.com/TDClient/2009/Portal/Requests/ServiceDet?ID=40855.
    • If you currently have a license for Adobe Acrobat Pro or Adobe Creative Cloud (Photoshop, Illustrator, InDesign, etc.) or if you have these applications already installed you will want to backup any flies you may have saved in the Adobe Cloud to your local hard-drive as switching licensing will delete those files from your current site. Please use this knowledge base article to continue with licensing your existing product/s with our institutional licenses. https://uthscsa.teamdynamix.com/TDClient/2009/Portal/KB/ArticleDet?ID=92093
  2. Once your request has been processed you will receive an email from IMS service desk saying your account has been provisioned for Adobe Creative Cloud along with instructions on how to install and access Adobe Cloud.
    • Should the email not make it to your inbox you can also access your licenses by going to https://adobe.com and click Sign In link on the top right-hand side of the page.                                                                            
    Enter you email address select Next.                                                                                                                                                                     
  3. You will then be presented with an option to Select an Account. Here you want to select Company or School Account                   . 
  4. Enter your UT Health San Antonio password.                                                                                      
  5. The Terms of Service will then appear. You can read these terms by clicking the drop down arrow to the right of the Adobe Cloud Terms of Use. Once you have read the terms click on the Approve or Decline button. If you select Decline you will not be provided access to download and install the application/s. 
  6. You should now have access to the Adobe portal where you can download and install the various applications you have been licensed for. Click on the Desktop Apps button near the Top Right of the page.
  7. Click on the Creative Cloud download button. It will take you to a new page and download the installer. To run the installer double click on the download and then follow the prompts. 
  8. Once the Creative Cloud application is installed (Ensure you are signed in with the correct account) the application/s you can download will appear in the Apps section located on the left hand side menu. Creative Cloud will allow you download and install applications. 
  9. Should you have any issues access the site or installing an application/s please contact the UT Health San Antonio – IT team by calling (210) 567-7777 opt 1 or email ims-servicedesk@uthscsa.edu and a member of our support team will be able to assist.
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